TradeMe Insurance

Working closely with product managers and engineers, I streamlined complex journeys and redesigned quoting and claims to remove unnecessary steps and reduce drop-offs.

A personalised dashboard gave customers a clear snapshot of policies and renewals. Micro-interactions and progressive disclosure made the experience easier to understand without overloading users.

Prototyping and testing played a central role. Continuous feedback helped us create a more transparent, engaging experience that made managing insurance feel easier.